uubt Privacy Policy — Your Data, Protected
At uubt we handle your personal information with care. This policy explains exactly what we collect, why we collect it, and the rights you hold over your own data.
1. Introduction
uubt operates the online gaming platform accessible at uubt.net and is committed to protecting the privacy of all players and visitors. This Privacy Policy describes the personal data uubt collects, the purposes for which that data is used, the parties with whom it may be shared, the security measures applied to protect it, how long it is retained, and the rights available to you as a data subject. By registering an account with uubt or by continuing to use the platform, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described.
This Policy applies to all personal data collected in connection with the uubt platform, including data gathered during account registration, gameplay, payment processing, customer support interactions, and general browsing of the uubt website. This Policy should be read together with uubt's Terms and Conditions. If you have questions about how uubt handles your personal data, contact our support team at [email protected].
2. Data We Collect
uubt may collect the following six categories of personal data over the course of your relationship with the platform.
3. How We Use Your Data
uubt uses personal data solely for the purposes set out below. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent.
We use identity and contact data to create and maintain your uubt account, verify your identity for age and KYC compliance, send account-related notifications such as deposit confirmations and security alerts, and provide customer support when you contact us. This processing is necessary to fulfil our contractual obligations to you as a registered player.
We use financial data to process deposits and withdrawals via bKash, Nagad, and Rocket. Only the minimum necessary financial data is shared with our payment partners, solely to execute your requested transaction. We do not store full payment credentials on our servers, and transaction records are retained for compliance as described in the Data Retention section.
We use aggregated and anonymised usage data and technical data to analyse platform performance, identify and fix technical issues, optimise game loading speeds for Bangladesh's mobile network environment, and improve the overall player experience. Individual usage data may also personalise your in-platform experience by surfacing game categories relevant to your play history.
We use identity, financial, and compliance data to meet legal obligations including age verification, anti-money laundering screening, fraud detection, and responsible gaming monitoring. We may be required to disclose certain personal data to regulatory authorities or law enforcement agencies where legally obliged, and such disclosures are made only to the extent required by applicable law.
4. Legal Basis for Processing
uubt processes your personal data under one or more of the following legal bases depending on the specific activity involved.
Most processing by uubt is necessary to perform our contract with you as a registered player — maintaining your account, processing deposits and withdrawals, and delivering the games and services you have requested. Without this processing, uubt could not provide the platform services.
Some processing is required to comply with legal obligations applicable to uubt, including age verification requirements, anti-money laundering regulations, and cooperation with lawful requests from regulatory or law enforcement authorities. Processing for legal compliance cannot be refused by users as it is mandatory for uubt to operate lawfully.
Where not covered by contractual necessity or legal obligation, uubt may process your data on the basis of legitimate interests such as improving the platform, detecting and preventing fraud, and ensuring platform security. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental rights and freedoms.
5. Sharing Your Data
uubt does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances and only to the extent necessary for the stated purpose.
We share the minimum necessary financial and identity data with our payment processing partners — including bKash, Nagad, and Rocket — to process your deposits and withdrawals. These partners are independently responsible for their own processing activities and handle your data according to their own privacy policies. uubt does not receive or store full mobile banking credentials from these partners.
We share technical and limited usage data with our game providers such as Pragmatic Play and Evolution Gaming, and with technology infrastructure partners, strictly for delivering and maintaining game functionality, detecting technical faults, and ensuring fair play. Game providers process this data under contractual data processing agreements with uubt and may not use it for their own marketing or other independent purposes.
We may disclose personal data to regulatory authorities, financial intelligence units, or law enforcement agencies where legally required to do so. Such disclosures are made only to the extent required by applicable law and only after verifying the legal basis for the request. Where permitted by law, uubt will attempt to notify the affected account holder before making any such disclosure.
6. Data Security
uubt implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the uubt platform is encrypted using SSL technology. Account passwords are stored in hashed form and are never transmitted in plain text. Access to personal data within uubt is restricted on a need-to-know basis, and all staff with access to personal data are subject to confidentiality obligations.
While uubt takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident likely to result in a risk to your rights and freedoms, uubt will notify you without undue delay using your registered contact details. You can help protect your own account by maintaining a strong and unique password for uubt and by contacting us immediately at [email protected] if you suspect any unauthorised access.
7. Data Retention
uubt retains your personal data for as long as your account remains active and for a period after account closure as required to meet our legal, regulatory, and compliance obligations. Retention periods vary by data type: account and identity data is held for a minimum of five years after account closure to satisfy anti-money laundering and KYC regulatory requirements; financial transaction records are retained for a minimum of five years; gameplay and usage logs for two years; and customer support communications for two years.
When your personal data is no longer required for the purpose for which it was collected, or when the applicable retention period has expired, uubt will securely delete or anonymise the data. Where full deletion is not immediately possible due to technical constraints such as backup archives, the relevant data will be isolated from active processing and deleted as soon as reasonably practicable.
8. Your Data Rights
You have the following rights in relation to the personal data uubt holds about you. To exercise any of these rights, contact us at [email protected] from your registered email address with a clear description of your request.
9. Cookies and Tracking
uubt uses cookies and similar tracking technologies on the uubt.net website to support essential platform functionality, remember your session state, and analyse aggregate usage patterns. Essential cookies are strictly necessary for the platform to operate and cannot be disabled. Analytics cookies are used in anonymised form to help us understand how players navigate the platform so we can improve it. We do not use third-party advertising cookies or share cookie data with advertising networks.
You can manage cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of the uubt platform, including your ability to log in and maintain a session. For guidance on managing cookies in mobile browsers commonly used in Bangladesh, refer to your browser's help documentation.
10. Children's Privacy
uubt is strictly an adults-only platform. We do not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step during registration, and uubt employs additional monitoring to detect accounts that may have been registered by underage individuals. If uubt becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account permanently closed. If you believe an underage person has registered on the platform, please notify us immediately at [email protected]. uubt takes its 21+ only obligation seriously and acts swiftly on any such report.
11. Policy Changes and Contact
uubt reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where changes are material, we will notify registered account holders by posting a prominent notice on the platform or, where appropriate, by direct communication to your registered contact details. The effective date of the current version of this Policy is shown at the top of this page. Your continued use of the uubt platform after the effective date of any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to how uubt handles your personal data, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days. Please include your registered phone number and a clear description of your request to help us assist you efficiently. uubt is committed to resolving all data privacy concerns fairly and transparently.